Our health, fitness, medical fitness, martial arts and wellness industry has evolved over the years through the replication of age-old systems and procedures that were originally designed for high volume sales in primarily smaller clubs. These clubs were focused exclusively on the sale of new memberships. That business model is known today as attrition driven. In other words, their primary goal is to make the sale in a never-ending frenzy of sales intensity. This type of operation can be profitable, but it in no way serves any purpose in helping the people joining to be successful in their quest for lifestyle change.
The reality is that both business models fail to effectively serve the large majority of members who tend to become inactive once they join the club. These inactive members continue to pay for their membership even though they aren't using the club. The attrition driven club views this as a good thing. The service driven operator thinks that it is a bad thing, but the clubs operational actions seem to disavow this thinking.
For the attrition driven operator, the high rates of attrition and failure to use the facility by paying members are simply viewed as part of doing business and there is no real effort to create change. For the service driven operator the higher than desired attrition levels and poor member participation have created a bottom-line awareness that has led toward an increasingly more stable business operational thought process.
Make the call! (865) 304-9409 and resolve to evolve in 2017! This year's staff train
ing focus is on membership sales development. Schedule your staff training tody...